ORLANDO, Fla., May 2, 2022 /PRNewswire/ — VacationVIP, LLC, a subsidiary of Envie Holdings, LLC, lately introduced the growth of its call center operations in Orlando, FL; Bogota, Colombia; and Mexico City, Mexico; leading to a tripling of its call center capability.
VacationVIP delivers quantity, high quality prospects and excursions to the holiday possession trade by way of client targeted, technology-driven timeshare tour reserving and reservation companies. Working collaboratively with its sister firm, Seychelle Media, VacationVIP is the trusted supplier of high quality excursions to most of the trade’s most revered manufacturers, each public corporations and personal corporations. VacationVIP leverages the scope and depth of Seychelle Media’s energy participant knowledge relationships to entry extremely focused tour prospects, yielding above-average gross sales effectivity measured as quantity per tour (VPT) for VacationVIP’s resort developer purchasers. VacationVIP, ranked No. 641 on 2021’s Inc. 5000.
Brad McDonald, Chief Operating Officer, VacationVIP, acknowledged, “Due to VacationVIP’s partnership with its sister company, Seychelle Media, we are experiencing unprecedented call volumes and sales. In this post COVID-19 world, we have engineered the rapid expansion of all functional areas of our call center operations including sales, reservations, upgrades, and customer service. As a result, we recently doubled our number of team members in our Orlando call center to over sixty members, and doubled our team members in Mexico City to twenty agents. In addition, next month we are opening a call center in Bogota, Colombia, with an initial twenty team members in phase one of that operation.”
McDonald continued, “We remain committed to delivering high quality and highly satisfied customers to our resort developer clients. We realize scaling brings with it a fair share of challenges, but we are fastidious in our focus when it comes to management-by-KPI’s, including call waiting time, abandonment rate, conversion rates, net promoter scores, and service levels, to name but a few. Our focus on customer service and the generation of qualified prospects has a direct and positive correlation with the high volume per tour (VPT’s) being experienced across our resort developer clients.”
About VacationVIP, LLC.
Located in Orlando, Florida, and a subsidiary of Envie Holdings, trip possession’s digital development engine, VacationVIP delivers quantity, high quality prospects and excursions to the holiday possession trade by way of client targeted, technology-driven timeshare tour reserving and reservation companies.
SOURCE VacationVIP, LLC