Tag Archives: takes

Longwood Gardens keeps spring-fever going; Moral takes dip at 911 call center; Medical group may reinstate services

Good Morning. Here are some of the top stories from around the region. WEATHER The heat is on … for one more day. Expect another steamy one as we reach a high of about 93 degrees with the sun beating down. We get back to more seasonal weather next week. CLICK HERE to check your […]

Ciena takes goal on the ‘ticket-less’ call center

Ciena CIO Craig Williams has an formidable mission: to ship a ticket-less assist desk expertise to the networking methods, providers, and software program firm’s 11,000 clients, workers, and contractors. The resolution to rework Ciena’s help system has meant letting go of its call center companion and as an alternative shifting its operations to Amazon Connect, […]