Tag Archives: National

City of Buffalo’s modern digital 311 call center operation featured in nationwide publication

Submitted Tue, May tenth 2022 04:30 pm The City of Buffalo’s profitable use of a digital 311 call center has as soon as once more obtained nationwide consideration. The present challenge of StateTech journal options the innovation of town’s Division of Citizen Services, which quickly established a distant 311 call center in 2020 when the […]

City of Buffalo’s revolutionary digital 311 call center operation featured in nationwide publication

Submitted Tue, May tenth 2022 04:30 pm The City of Buffalo’s profitable use of a digital 311 call center has as soon as once more acquired nationwide consideration. The present situation of StateTech journal options the innovation of the town’s Division of Citizen Services, which quickly established a distant 311 call center in 2020 when […]

Florida county struggles with understaffed 911 call center | National Politics

FORT LAUDERDALE, Fla. (AP) — Broward County’s emergency call center is vastly understaffed and the sheriff informed county commissioners his company doesn’t have the cash to fill the empty positions. In addition, Sheriff Gregory Tony mentioned Tuesday that he’s additionally having a troublesome time retaining different dispatchers who can make more cash elsewhere. “We’re going […]

Avaya OneCloud™ Communications and Collaboration Solutions for Advanced Call Center Technologies (ACT), an Outsourcing Provider, Improve Experiences While Significantly Reducing Costs | National Business

RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Apr 11, 2022– Avaya (NYSE: AVYA), a worldwide chief in options to boost and simplify communications and collaboration, is offering enhanced experiences and important annual price reductions for Advanced Call Center Technologies (ACT) – a corporation delivering outsourcing packages for a number of the largest firms within the nation – with Avaya OneCloud™. […]

Dialpad and SoftBank Accelerate Shift to Cloud in Japan Through Landline and Call Center Portability | National Business

SAN FRANCISCO–(BUSINESS WIRE)–Feb 10, 2022– Dialpad, Inc, the trade chief in AI-powered communication and collaboration options for companies of all sizes, at this time introduced that along with SoftBank Corp., Dialpad will allow companies in Japan to simply port providers from on-premises techniques to versatile and scalable cloud options. The mixture of Dialpad and SoftBank […]