Tag Archives: Ciena

Ciena takes goal on the ‘ticket-less’ call center

Ciena CIO Craig Williams has an formidable mission: to ship a ticket-less assist desk expertise to the networking methods, providers, and software program firm’s 11,000 clients, workers, and contractors. The resolution to rework Ciena’s help system has meant letting go of its call center companion and as an alternative shifting its operations to Amazon Connect, […]