Tag Archives: 78M

Call center automation software program vendor Replicant raises $78M – TechCrunch

Contact facilities have been by no means a stroll within the park for workers, however they turned a lot harsher work environments throughout the pandemic. According to 1 survey, solely 10% of contact center brokers attain proficiency in fewer than two months. Meanwhile, the quantity of adverse calls to contact facilities is growing, whereas turnover […]