Smarter Government: How Buffalo, N.Y., Took Its 311 Call Center Virtual

In March 2020, cities throughout the United States shut down authorities operations as a result of risk of the novel coronavirus. In Buffalo, N.Y., Mayor Byron Brown introduced that City Hall and different municipal buildings would near keep away from spreading the life-threatening illness.

Still, the town had to offer residents with very important companies. Oswaldo Mestre Jr., director of Buffalo’s Division of Citizen Services, was answerable for conserving the town’s 311 call center up and working. To work across the lack of bodily house, Mestre labored with the University at Buffalo to undertake a Cisco Webex contact center answer. 

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