Sandy Springs approves contract for call center companies

A contract signed with the corporate in 2019 requires service supply over a 5-year interval, with the annual issuance of a brand new process order, assuming contract phrases and circumstances are met. There is a 3% annual improve constructed into the contract. This would be the third process order.

In discussions earlier than approval, Council Member John Paulson said the council used to obtain detailed stories on the efficiency of the call center and would love that to start once more. City Staff reported that they commonly assessment efficiency metrics with the call center and can share these with the council.

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