RAM Technologies and Advanced Call Center Technologies Partner to Deliver Superior End-to-End Services for Medicare Advantage and Managed Medicaid Health Plans | News

FORT WASHINGTON, Penn., March 2, 2022 /PRNewswire-PRWeb/ — RAM Technologies, Inc., the perennial chief within the development of end-to-end options for well being plans administering Medicare Advantage and Managed Medicaid, and Advanced Call Center Technologies (ACT), a number one multi-channel buyer communications and call center supplier, have partnered to increase the RAM Health Services providing for the Medicare Advantage and Managed Medicaid BPaaS market.

“The strategic alliance between RAM and ACT is a win-win for both organizations and for the industry as a whole,” acknowledged Jimmy Kolata, Chief Strategy Officer for RAM Technologies, Inc. “The government sponsored marketplace imposes significant demands on the health plan, it is essential that plans select partners experienced in the complexities of Medicare Advantage and Managed Medicaid, ensuring accountability and operational compliance for the plan. This relationship between RAM and ACT delivers proven experience in the administration of these programs, allowing the plan to focus on their members and providers and the growth of their membership.”

ACT focuses on creating customized, nimble options in a call center and multi-channel buyer service, healthcare, account providers, fraud investigation, dispute decision and course of automation.

“At ACT, our philosophy is to treat each interaction as an opportunity to strengthen loyalty between our clients and their customers as we deliver operational excellence and compliance,” acknowledged Hunter Croft, President and CEO for Advanced Call Center Technologies. “We achieve that objective by combining People, Process, and Technology, becoming an extension of our partners’ voice as well as their brand. Our agents are thoroughly vetted and go through rigorous quality assurance, and we provide a supportive, engaging environment which combined consistently results in the highest levels of performance and customer experience. We look forward to working with RAM Technologies as they continue to expand their client base and BPaaS presence in the Medicare Advantage and Managed Medicaid market.”

The RAM Health Services BPaaS providing delivers a world class administrative platform (HEALTHsuite Advantage™ core administrative platform and eHealthsuite™ portals) and supplies well being plans with the choice to outsource all or chosen parts of their operations. This elevated stage of engagement affords plans, each small and enormous, with a wealth of experience in Government healthcare applications. For new market entrants, this providing dramatically reduces time to market, alleviates hiring and HR points and enhances well being plan income.

About Advanced Call Center Technologies

Founded in 1997 and headquartered in Philadelphia, Advanced Call Center Technologies is an employee-owned firm centered on constructing an excellent workforce member tradition that interprets into incredible buyer experiences. ACT has over 10,000 teammates laser centered on delivering on the corporate’s commitments throughout the U.S., Guatemala and Jamaica. For extra info on Advanced Call Center Technologies, go to acttoday.com.

About RAM Technologies:

RAM Technologies is the main supplier of enterprise claims processing software program and CMS Integration instruments for well being care organizations administering Medicare Advantage, Special Needs and Managed Medicaid plans. For nearly 41 years RAM Technologies has led the best way within the creation of profit administration software program for these applications and continues to reinforce their managed care software program to fulfill the wants of a quickly altering market. RAM Technologies has been acknowledged on Inc. Magazine’s List of Fastest Growing Private Companies and the Philadelphia Business Journal’s List of Top Software Developers for his or her developments within the creation of complete auto adjudication software program for Medicare and SNP administration. To study extra about RAM Technologies’ healthcare claims processing options call (877) 654-8810 or go to http://www.ramtechinc.com.

Media Contact

Mark Wullert, RAM Technologies, Inc., 12156548810, mwullert@ramtechinc.com


SOURCE RAM Technologies, Inc.

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