ICMI’s Contact Center Expo Announces Keynotes, Event Brings the Call Center Industry Together to Learn and Innovate October 24-27 in Orlando

SAN FRANCISCO–(BUSINESS WIRE)–ICMI’s Contact Center Expo, which brings call center trade professionals collectively to deal with the challenges and alternatives that can allow constructive development and alter within the contact center trade, right this moment broadcasts the occasion keynotes. The occasion takes place October 24-27 on the Omni Orland Resort at Championsgate, in Orlando, Florida. Register right here.

Tara Gibb, Senior Director, ICMI’s Contact Center Expo mentioned, “With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of – the knowledge they gain at ICMI’s Contact Center Expo will help them move their contact center forward. We have a terrific program planned for our event and we look forward to reuniting the contact center community.”

Paul Long, Speaker, Author, Master of Shenanigans and Former Director of Call Center Operations at Farmers Insurance will current “Connecting the Workplace and Life Through F.U.N.” Through an idea Long developed known as Fundamism, he’ll talk about how the most effective firms speed up enterprise outcomes by participating their staff, celebrating the great and making a tradition of expertise that improves buyer expertise and worker engagement, reduces attrition and conjures up development throughout almost each efficiency metric.

Sara Ross, Speaker and the Chief Vitality Officer at BrainAMPED, a analysis and technique agency devoted to redefining how we succeed at work and thrive in life, will current “Building Emotional Vitality to Thrive Through Change.” This session will mix emotional intelligence and power administration to supply leadership-focused, brain-based methods to assist make enterprise choices.

ICMI Global Contact Center Awards

ICMI’s Global Contact Center Awards program honors and acknowledges the businesses, contact facilities, and people that present a platform for management, imaginative and prescient, innovation, and strategic accomplishments within the occupation and their industries.

Categories embrace:

  • Best Contact Center Agent
  • Best Contact Center Supervisor
  • Best Contact Center Manager
  • Best Contact Center Trainer
  • Best Contact Center Workforce Manager
  • Customer Hero of the Year
  • Lifetime Achievement Award
  • Best Small, Medium, or Large Contact Center
  • Best Strategic Value to the Organization
  • Best Contact Center Culture
  • Best Digital Customer Experience
  • Best Learning and Development Program
  • Best Outsourcing Provider
  • Best New Technology Solution

For extra info or to make a nomination, click on right here. Nominations shut on May 27.

The winners can be introduced on the ICMI Global Contact Center Awards Party on the occasion.

Learn extra about ICMI’s Contact Center Expo right here. Click right here to register. Use code SIGNMEUP to get $200 off any paid stay convention cross. Mega early chook pricing is on the market till May 27. Group registration is on the market. Buy 3, get 1 free.

Media interested by attending ICMI Contact Center Expo, electronic mail Meryl Franzman at meryl.franzman@informa.com.

For extra info on exhibition or sponsorship alternatives, contact us at ICMISales@informa.com.

Follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.


The International Customer Management Institute (ICMI) is the main world supplier of complete sources for buyer administration professionals — from frontline brokers to executives — who want to enhance buyer experiences and enhance efficiencies at each degree of the contact center. Since 1985, ICMI has helped greater than 50,000 organizations in 167 international locations by means of coaching, occasions, consulting, and informational sources. ICMI’s skilled and devoted workforce of trade insiders, trainers, and consultants are dedicated to serving to you increase the strategic worth of your contact center, optimize your operations and enhance your buyer service. ICMI is delivered to you by Informa Tech.

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