Houston Health Department acknowledges call center employees

HOUSTON (KIAH) — The Houston Health Department acknowledges its unsung heroes, the Houston call center employees who answered Houstonians’ most urgent questions all through the pandemic.

The call center started receiving calls in march of 2020. The center stayed on high of the most recent steering and suggestions from the CDC.

They answered questions relating to testing and vaccinations—they even helped cease misinformation from spreading concerning the virus and the vaccine. The call center says they acquired calls all day, and it was very uncommon to not hear the telephone ring. The workforce provides they’d not go away till each call was answered.

“Some calls I received were very sad, people crying and saying please, I need to be tested my family is sick and other calls during the vaccine point. I need this, or I’m going to die, and that touched me because, at the end of the day, we’re helping people,” Jason Trotter, Call Center Supervisor, stated.

The call center actively receives calls Monday via Saturday throughout choose hours.

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