MONROE, LA – Entergy Corporation is increasing its northeast Louisiana contact center to triple the variety of buyer care representatives as a part of its dedication to supply excessive ranges of service and communication with its 2.9 million utility prospects in 4 states.
The challenge will create roughly 171 direct new jobs and permit Entergy to retain 53 jobs.
“Entergy’s expansion of its West Monroe customer service center demonstrates a strong commitment to communicating effectively with its 1.1 million utility customers in Louisiana,” Gov. John Bel Edwards stated. “With a presence in nine out of every 10 parishes in our state, Entergy plays a key role in supporting Louisiana’s emergency response and community recovery efforts after severe weather events. This announcement is good news for the state’s 2022 hurricane season preparations, and good news for the economy of Louisiana’s Northeast Region.”
Employees on the expanded contact center will deal with service interactions with residential and enterprise Entergy prospects in Louisiana, Arkansas, Mississippi and Texas.
To safe Entergy’s contact center enlargement in West Monroe, the State of Louisiana supplied the corporate a complete incentive bundle that features the companies of LED FastStart, the No. 1 statewide workforce development program within the nation for the previous 12 years.
“At Entergy, our customers and communities are at the heart of everything we do, and that’s why we’re so proud to announce the expansion of our contact center in north Louisiana,” stated Entergy Louisiana President and CEO Phillip May. “Oftentimes, the first experience a customer has with our company is with a representative over the phone, and we want that experience and every experience after it to be seamless and positive. We’re always looking for ways to better serve our customers and provide job opportunities for people in our communities, and this expansion is just another way we’re working to improve customer service and the quality of life in the towns and cities we call home.”
In addition to elevated staffing, the corporate will use enhanced coaching to extra effectively join prospects to a consultant certified to supply fast resolutions throughout day-to-day interactions in addition to throughout climate occasions.