Entergy has chosen West Monroe as the placement to broaden its contact center operations, in accordance with a information launch issued Thursday.
The firm is including round 170 new jobs that might be comprised of buyer care representatives and several other supervisors and coaching specialists.
The expanded crew of round 220, which ought to be in place by a while this summer season, will strengthen and assist buyer care throughout the corporate’s four-state service territory in Arkansas, Louisiana, Mississippi and Texas. More regionally within the West Monroe space, the growth will assist drive financial development by means of job creation and extra spending.
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“Entergy’s expansion of its West Monroe customer service center demonstrates a strong commitment to communicating effectively with its 1.1 million utility customers in Louisiana,” Gov. John Bel Edwards mentioned. “With a presence in nine out of every 10 parishes in our state, Entergy plays a key role in supporting Louisiana’s emergency response and community recovery efforts after severe weather events. This announcement is good news for the state’s 2022 hurricane season preparations, and good news for the economy of Louisiana’s Northeast Region.”
“The City of West Monroe is thrilled to learn Entergy will be expanding its contact center operations in West Monroe,” mentioned Staci Mitchell, West Monroe mayor. “We believe this significant addition of quality jobs will drive economic growth in our area. Entergy plays an important role in our community’s overall growth, economic development and quality of life. We thank them for investing in our community and helping to create a more vibrant local economy.”
The growth is a part of Entergy’s dedication to offering optimistic buyer interactions and excessive ranges of service, partially, by triaging instances in order that clients are shortly positioned with a consultant that may finest serve their wants.
While some workers on the contact center will concentrate on day-to-day interactions with clients, others will concentrate on advanced instances together with new building requests, issues involving small companies and agricultural accounts and even requests submitted by means of social media.
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“At Entergy, our customers and communities are at the heart of everything we do, and that’s why we’re so proud to announce the expansion of our contact center in north Louisiana,” mentioned Phillip May, Entergy Louisiana president and CEO. “Oftentimes, the first experience a customer has with our company is with a representative over the phone, and we want that experience and every experience after it to be seamless and positive.”
He added, “We’re always looking for ways to better serve our customers and provide job opportunities for people in our communities, and this expansion is just another way we’re working to improve customer service and the quality of life in the towns and cities we call home.”
Explore job alternatives on the Entergy West Monroe Contact Center at alternatives.ledfaststart.com/entergyla.