CUNA Strategic Services (CSS) introduced a market feasibility pilot with startup Cue, an innovator in gross sales and service scripting software program. The Cue answer affords credit score unions turnkey entry to make call center employees simpler and productive, enhancing worker turnover, decreasing coaching prices and enhancing general member expertise.
“CUE offers a powerful solution that aligns with our mission of helping credit unions improve their bottom line while enhancing their member relationships,” mentioned Barb Lowman, president, CSS. “We are excited to offer credit unions an opportunity to work with an innovative startup that provides a platform to address member experience and staffing; key components of any successful call center.”
“For the past 3 years, credit unions have been challenged to meet increasing member expectations,” mentioned Michael Wilson, founder at Cue. “We’re on a mission to help credit unions do what they do best—improve financial lives and strengthen communities. We do that by equipping the credit union’s first line of service, their call center staff, with the tools to improve their work and member experiences.”
Cue software program permits call center employees to simplify what they do to allow them to focus extra on what they are saying. Credit unions that use Cue are capable of orchestrate all methods wanted earlier than, throughout and after calls. On common, Cue’s overlay has resulted in a 50% lower in call occasions and a 21% improve in conversions.
Instead of forcing call center employees to hop from system to system whereas servicing a member, Cue brings all options to the consultant, leading to higher call compliance, 5-star efficiency reporting and an general streamlined course of producing highly effective stats.
For extra info, go to Cue’s supplier web page.