Call Center Conversational AI Startup Talkmap Raises $8M

on February 1, 2022 at 8:30 am

Conversational AI startup Talkmap has raised $8 million in a Series A funding spherical led by Stage1 Ventures. Talkmap’s Talkdiscovery platform collects and analyzes call center and chatbot conversations with clients for priceless insights and techniques for constructing higher digital brokers that may fulfill buyer requests.

Talkmap Atlas

Talkmap describes its platform as a producer of enterprise intelligence and information to hurry up buyer service AI development. The uncooked information is collected from each interplay, whether or not cellphone calls, textual content messages, or social media. The firm’s machine studying tech processes the knowledge and organizes it in a approach that Talkmap’s shoppers can use to enhance their operations. Talkmap’s AI is highly effective sufficient that it could actually even work in real-time throughout a large-scale operation with fewer errors than a crew of people would make. Brands may embed Talkmap’s AI inside their very own information platforms.

“Enterprises have not been leveraging their most valuable assets: conversations with their customers. With our Talkdiscovery Platform, Talkmap provides unparalleled visibility into this asset, and enables leading brands to drive greater return on their call center and contact center customer experience investments,” Talkmap CEO Tim Moss defined. “Our $8 million Series A funding gives us the resources to accelerate onboarding of our North American customers, while also supporting greater innovation in our core platform.”

Customer Conversation

Conversational AI is a part of each enterprise tech story today, with its worth now basically confirmed for any firm partaking with clients. The $8 million raised by Talkmap matches into the infinite circulation of funding and acquisition for startups that may present a model of these instruments. The COVID-19 pandemic and subsequent spike in demand for buyer service regardless of fewer individuals in call facilities have solely accelerated the pattern. Enterprise conversational AI is on the coronary heart of one of many largest offers of the previous few years, Microsoft’s almost $20 billion acquisition of Nuance. Even discounting that, there’s no lack of curiosity in the identical form of expertise from throughout, as evidenced by the $70 million raised by Kore.ai, the $78.15 million scored by Yellow.ai, Shelf.io’s pickup of $52.5 million, and Dialpad’s $170 million elevate in December.

Follow @voicebotai   Follow @erichschwartz

Zurich Insurance Group Acquires Conversational AI Startup AlphaChat

Dialpad Raises $170M for AI-Powered Cloud Communications

Vodafone Augments Customer Service Virtual Assistants With Google Cloud AI

avatar

Eric Hal Schwartz is Head Writer and Podcast Producer for Voicebot.AI. Eric has been an expert author and editor for greater than a dozen years, specializing within the tales of how science and expertise intersect with enterprise and society. Eric relies in New York City.


Previous Article

Flipkart Adds Hindi and English Voice Search to Wholesale E-Commerce


Next Article

Vocinity and Synthesia Debut Custom Virtual Being Brand Assistants

Leave a Reply

Your email address will not be published. Required fields are marked *