Advanced Call Center Technologies selects Norman for enlargement

Mar. 30—A Philadelphia-based firm that gives buyer relationship administration applications for companies nationwide is bringing as much as 1,000 new jobs to Norman with an enlargement into the town.

The Norman Economic Development Coalition introduced Tuesday that Advanced Call Center Technologies will land in a 51,000-square-foot facility at Norman Business Park, 4.5 miles east of I-35 on Highway 9. The website is anticipated to be renovated by This fall 2022.

ACT gives outsourced call center providers to the finance, mortgage, telecommunications, healthcare, cable and retail industries, with providers like fraud safety and detection, dispute administration, buyer service, gross sales and marketing and extra.

The firm employs greater than 10,000 individuals. CEO Hunter Croft stated regardless of the necessity for website renovation on the Norman location, ACT has already employed 175 individuals within the Norman group, and intends to rent an extra 150 workers for brand new positions over the subsequent two months.

NEDC President and CEO Lawrence McKinney stated the announcement of ACT’s enlargement into Norman is substantial.

“We’ve not seen a new company, primary jobs announcement of this magnitude in at least a decade,” McKinney stated.

The complete payroll of the Oklahoma jobs will probably be $49 million yearly. ACT is anticipated to have a $15 million tax influence via metropolis, county, college, state and federal taxes every year, McKinney stated.

“This is the kind of company that all communities are striving for,” McKinney stated.

Tiffany Clanton, VP of recruiting for ACT, stated Norman is the proper group from a cultural standpoint.

“It’s all about culture, giving back and getting the right individuals for our team and providing the right opportunities for the community,” Clanton stated.

Clanton stated the hiring course of will embrace a number of informative lessons over the subsequent three months, and people fascinated about employment at ACT can discover job openings on Indeed and the careers web page at

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Tina Lindsay, enterprise recruiter and workforce specialist for the Oklahoma Department of Commerce, stated the telecommunications trade is flourishing, significantly within the Oklahoma City metro space, which has 51 corporations and 30,000 workers, 67% of whom are between the ages of 19 and 44.

Lindsay stated between the 245,000 college students enrolled on the 15 universities, 9 profession tech facilities and spouses of army members at Tinker Air Force Base, the Oklahoma labor pool is powerful.

Ward 5 Councilor Rarchar Tortorello stated ACT and Norman fashioned the proper partnership. He reiterated the significance of alternatives for the spouses of army members.

When service members have a change of station, Tortorello, an Air Force veteran, stated their spouses can expertise problem discovering a job.

“The fact that you’re actually looking and thinking of them puts the priority of what you do with the state in line with our values in Norman,” Tortorello stated.

Cleveland County Commissioner Darry Stacy stated ACT and the county will develop synergy.

Oklahoma City has round 95,000 veterans; there are 28,000 in Cleveland County alone. Stacy stated the power to position these people and their members of the family with an organization that shares values of the group they function in is necessary.

Croft stated the corporate just lately recognized a brand new website in Texas and is experiencing vital progress. ACT is an Employee Stock Ownership Plan firm, which implies workers purchase shares via a profit plan.

“Our employees hold us to a very high standard and expectations,” Croft stated. “We’ve invested a lot into the infrastructure of the company, and we expect that to continue. We think we’re going to have a great marriage between our organization and the community.”

Jeff Elkins covers enterprise, dwelling and group tales for The Transcript. Reach him at or at @JeffElkins12 on Twitter.

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