Advanced Call Center Technologies creating Shreveport facility

Advanced Call Center Technologies is creating a $1.5 million buyer care center in Shreveport, state officers mentioned Thursday.

The Philadelphia, Pennsylvania-based firm is transferring into the East Ridge Plaza enterprise center in Shreveport and can renovate the positioning with infrastructure upgrades, tools set up and extra parking, a information launch mentioned. The venture is predicted to create 600 direct new jobs and 314 oblique jobs, Louisiana Economic Development mentioned.

Hiring will start subsequent month, and operations are scheduled to start in March, LED mentioned. Positions embrace buyer care specialists, high quality analysts, coaching leaders, operations management and extra.

ACT gives multi-channel buyer service help, fraud and dispute administration, declare processing and different companies to quite a lot of shoppers, together with these within the monetary business. Established in 1997, the corporate has greater than 10,000 workers throughout the U.S. and past.

Louisiana supplied $500,000 price of workforce coaching companies offered by the state’s workforce fee, together with a $500,000 performance-based award for infrastructure upgrades and lease bills. The firm additionally is predicted to make use of the state’s Enterprise Zone program.

The City of Shreveport and Caddo Parish Industrial Development Board are additionally negotiating a performance-based grant with the corporate to help the 600 direct new jobs being created, the discharge mentioned.

“Advanced Call Center Technologies will be filling hundreds of entry level positions and creating a career path for recent graduates and our return-to-work population,” Shreveport Mayor Adrian Perkins mentioned.

To study extra, go to LED’s website.


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