Academic Advisor, Student Success Center | Customer Service & Call Center Jobs

Academic Advisor, Student Success Center


North Central State College is accepting resumes for a full-time Academic Advisor within the Student Success Center.


Essential duties/tasks embody however should not restricted to the next:



• Utilize proactive advising and case administration methods to empower college students to develop and attain their private, tutorial, and profession objectives

• Utilize strengths-based/appreciative advising and training methods to construct relationships with college students assigned to caseload and preserve contact all through the time period to debate objective attainment, examine methods, monetary help course of, campus assets, life administration abilities, and so forth.

• Provide direct companies to all new, incoming, pre-program (the place relevant) and/or program college students associated to tutorial planning, onboarding, orientation and registration

• Collaborate with different pupil service workplaces to make sure a profitable onboarding course of of latest and returning college students

• Create two time period tutorial plans (at a minimal) in partnership with college students throughout preliminary advising conferences using College-

accepted curriculum guides, placement evaluation outcomes and/or HS GPA, and pupil planning software program/platform

• Input information and preserve correct information; doc companies offered and interactions with college students (e.g. telephone calls, emails, letters,

textual content messages, direct contacts) utilizing pupil info system and advising software program

• Manage early alert interventions for respective caseload; meet with college students, advise and supply assist, make referrals (as mandatory),

develop motion plans, conduct follow-up/outreach and shut the reporting loop

• Participate in College Student Inventory (CSI) advising

• Provide private, holistic, proactive and intentional/intrusive advising to college students within the faculty’s Directions Program

• Refer and direct college students to acceptable assets within the College and neighborhood; help in accessing companies; and assist college students in

creating options to overcoming obstacles to persistence

• Serve as a liaison to and concentrate on a particular tutorial division (as designated by the College)

• Gain experience within the curriculum, necessities and specialised advising of scholars inside a particular tutorial division (as designated

by the College); attend tutorial division and departmental conferences to stay present on program choices and different departmental

info; and share data with workforce members throughout the division

• Work in collaboration with an recognized advisor inside an assigned tutorial division in a team-based method to assist college students

all through their tutorial journey

• Maintain confidentiality of pupil information and cling to the College’s interpretation of FERPA guidelines for the discharge of pupil



Registration/Retention Management

• Achieve particular person advisee caseload retention objectives/metrics as established by the College

• Prioritize advising depth wanted and phone with advisees assigned to caseload based mostly on outcomes of predictive analytics, non-

cognitive assessments, retention information and pupil success indicators

• Advise and monitor pupil progress and completion of key milestones for functions of retention, persistence and success

• Monitor caseload for registration holds and supply acceptable steerage and assist

• Conduct particular person caseload outreach and interventions together with: registration monitoring with follow-ups and focused communication

(telephone calls, textual content messages, electronic mail) campaigns relating to registration

• Maintain steady and holistic assist of scholars via a minimal variety of advising contacts throughout the semester

• Perform different duties as assigned


Career Development

• Support college students in establishing or refining profession objectives and figuring out steps to attainment

• Monitor progress of every pupil on caseload and supply help in creating motion plans to discover different profession choices

and majors

• Assist in creating academic/profession planning actions and workshops for college kids

• Collaborate with faculty’s Career & Internship Services employees to advertise use of profession toolkit and different assets to assist college students

discover and establish profession pathways based mostly on their strengths and pursuits

• Perform different duties as assigned


Department Support

• Assist Director with planning and implementation of pupil success and retention associated actions

• Foster communication and facilitate the well timed trade of data between the division and a specified tutorial division (as

designated by the College)

• Compile and report information pertaining to pupil success indicators and statistics designed to measure departmental progress

• Contribute in direction of the division’s assist and lively demonstration of the College’s values, mission and imaginative and prescient; and dedication to

variety, fairness and inclusion

• Perform different duties as assigned


Required Qualifications:

Education: Bachelor’s diploma in training, pupil development, pupil companies or increased training management (Bachelor’s diploma in a Health Science associated subject most well-liked). A grasp’s diploma in training or program space of assigned tutorial division (most well-liked Health Science), pupil development, pupil companies, or increased training and pupil affairs most well-liked.


Experience: A minimal of two (2) years’ expertise or coaching in a program space inside a specified tutorial division (most well-liked Health Sciences), pupil affairs, profession advising/teaching or tutorial advising most well-liked.


Please specific your curiosity on this place by submitting a letter of utility and resume to: then click on on


or ship to



Attention: Human Resources

2441 Kenwood Circle, Mansfield, OH 44906


Resumes will likely be reviewed starting 3/31/22 and till stuffed


North Central State College is an Equal Employment Opportunity establishment. We worth campus variety and show this in campus initiatives. We notably encourage members of traditionally under-represented teams to use.

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