$400M Raise Transforms Uniphore right into a Unicorn of Call Center Conversational AI

on February 16, 2022 at 12:30 pm

Call center conversational AI platform Uniphore has raised $400 million in a Series E funding spherical led by NEA. The new spherical units a $2.5 billion valuation for the startup, making it formally a unicorn after elevating $610 million because it launched in India 15 years in the past to carry AI-powered digital brokers for voice-based buyer service and evaluation.

Uniphore Unicorn

Uniphore’s enterprise providers platform combines a variety of AI providers constructing on pure language processing and analytics. A variety of buyer service shoppers use the conversational AI assistants, transcription, and authentication instruments for telephone and video interactions. The latest funding spherical will permit the corporate to quickly scale its providers and enhance its AI. That means streamlining development with little or no coding and higher emotional evaluation from facial expressions because of the acquisition final yr of Jacada and Emotion Research Lab, respectively. The spike in demand for Uniphore’s providers engendered through the COVID-19 pandemic helped it shut a $140 million funding spherical final spring. The firm’s progress has accelerated since, making it straightforward for Uniphore to select up the numerous new funding spherical.

“Understanding conversations and the data and insights derived from them is essential to every business,” Uniphore CEO Umesh Sachdev defined. “Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers. It is an incredibly exciting time to be in this industry and at Uniphore, with a rapidly growing customer base and unparalleled talent joining our leadership team and board of directors. I am looking forward to working with businesses around the world to help drive their success in 2022.”

Enterprising Investment

Enterprise conversational AI firms are gathering a gentle stream of main funding, particularly these servicing the shopper service area. Recently, Talkmap raised $8 million, and NLX raised $5 million for simply that, however the larger checks are additionally plentiful. Kore.ai raised $70 million, whereas Yellow.ai pulled $78.15 million, Shelf.io’s grabbed $52.5 million, and Dialpad’s scored a $170 million increase in December. The worth of this type of expertise even helped Microsoft resolve to pay almost $20 billion to accumulate Nuance, one of many largest firm purchases of the previous couple of years.

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Eric Hal Schwartz is Head Writer and Podcast Producer for Voicebot.AI. Eric has been an expert author and editor for greater than a dozen years, specializing within the tales of how science and expertise intersect with enterprise and society. Eric is predicated in New York City.


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